Search Results

2022-2027 年学期 For Customers Authorization for Autopay Authorization for Copy of Statement Low Income Senior Citizen and Disabled Persons Discount Rate Application Claim for Damages Leak Adjustment Credit Application Leak Cost Estimator Spreadsheet For Developers / Permits Application for Water - Sewer Service As-Built Requirements Availability Requests Developer Extension Application Developer Extension Agreement Developer Extension Assignment Form Developer Extension Plan Preparation Requirements General Notes Hydrant Water Meter Rental Agreement SLWSD Utility Easement Form

2022-2027 年学期 Choose your category and click on a link. Can't find the information you're seeking? Give us a call at (425) 337-3647 Water Conservation Tips Water Conservation Kits Lawn Watering Calendar for 2024 (English) Lawn Watering Calendar for 2024 (Spanish) Our Water Use Efficiency Program Water Conservation Tips All Year Long Toilets are the #1 cause of undetected water leaks in the home (and resulting high water bills)—a leaky toilet wastes between 30 and 200 gallons of water per day! Replace worn toilet flappers, and consider replacing old toilets with water-saving newer models. Learn more Faucets are the second most common cause of water leaks. Replace rubber washers and gaskets in your faucets, hoses and shower heads. Learn more Take showers instead of baths: a 4-5 minute shower uses roughly 10 gallons of water compared to up to 50 gallons for a bath. Take shorter showers: every minute is 2.5 gallons! Install energy efficient shower heads, toilets, and faucet nozzles. Turn off the tap while shaving or brushing teeth. Fix leaky faucets, hose bibs, sprinkler heads, and toilet flappers. Wash large loads of laundry and wait until your dishwasher is full to run it. If you've only got a few dirty plates or you're in a small household where it's not practical to wait until the dishwasher's full, you're better off washing in the sink. Just remember to turn off the water while you're scrubbing. When changing out your pet's water dish or draining the aquarium to clean, use the old water on house plants. Pay close attention to your containers: unglazed terra cotta clay containers are beautiful, but they dry out quickly. Wherever possible, choose glazed ceramic, plastic, or other hard-material pots. During Summer's Peak Usage / Higher Rates Check irrigation systems for freeze damage, broken parts, and slow leaks (this tip can save schools and other municipal facilities thousands of dollars every year!) Unusually damp or green patches of grass are usually the first sign of a leak. Inspect your irrigation system for leaks and breaks at least once a month while it is being used. Water early or late in the day to reduce evaporation. Avoid watering in the head of the day and/or when it's windy. Apply water to the roots, not the foliage: Watering the roots reduces evaporation and the risk of plant disease. Using tools that direct water to the roots—like a water wand or a drip irrigation system—will help keep water where it is most useful. Water outdoor plants twice a week; apply directly by hand. Install drip irrigation for maximum watering efficiency. Apply a layer of mulch around plants to help retain water. Let your lawn go dormant: water deeply once a month to keep roots alive. Use a broom or ShopVac rather than a hose to clean sidewalks, driveways and patios, rather than hosing them down—this can save up to 150 gallons each time! Save pressure washing jobs until Fall rains return. Wash cars less often, at locations that recycle water. Turn off your garden hose at the faucet, not at the nozzle (nozzles are notorious for slow leaks). Water Conservation Components Silver Lake Water & Sewer District offers limited quantities of the following water conservation components to our customers.These items can help you manage your water usage, especially during the summer. All pieces install very easily with few tools required. Just call us to make sure we have them in stock before you come pick up! (425) 337-3647 Residential Showerhead & Faucet Kit One Low-Flow Showerhead Two Bathroom Faucet Aerators Teflon tape Outdoor Watering Components Toilet Leak Detection Kit

2022-2027 年学期 How can I tell if I have a water leak? Unexpected high water usage (and the resulting high water bills) may indicate a leak. To check for a leak yourself, make sure all the water is turned off at your house, and then check the “low flow indicator” on your water meter to see if it is moving. The low flow indicator is usually a small dial, red or black triangle, or blue snow flake, that spins when very small amounts of water move through the meter. If the indicator is moving, and every water faucet is turned off in your home, you may have a water leak. Some leaks are very small, so the indicator may move very slowly or intermittently. You can also call us to perform a leak check: we provide one free leak check a year by a District field technician. Who do I contact before I dig? Whether you're having a new fence or deck built, removing an old tree stump, planting or removing a tree or bush, or anything involving digging into the ground more than a few inches, please DIAL 811 to request a FREE underground utility location BEFORE you dig. You can also request this service online at their website: washington811.com. We may also be able to provide you an "As-Built" drawing of your sewer system upon request. Request As-Builts. Am I responsible to have my water or sewer lines repaired? Yes, customers are responsible for maintaining and repairing their private water and sewer systems. For water, this means the pipes that run between the water meter and your residence. For sewer, this typically means the pipes and junctions that run from the property line to your residence. Please call us if you have questions or need assistance. How do I turn off my water at the point of service? All customers can turn their water off at the water meter. Most customers can also turn their water off by using their home’s shut-off valve, which is typically located in their garage. How do I winterize my house fixtures? Visit our DIY Repairs page for our winterization checklist (and a lot of other helpful information as well!) How do I request field service or an inspection? If you want to request a field technician to respond to your property for service or an inspection, simply call our customer service representatives Monday through Friday, between the hours of 8:00 a.m. – 4:30 p.m. (except on Federal Holidays), at 425.337.3647. How do I open a new account? Opening an account is easy; just call our customer service representatives at 425.337.3647. We will need your property address, and either your closing date (sale) or your move in date (rental). If you are new property owners, we strongly recommend you request your Title Company obtain an estimated and final utility bill. There is a $10.00 new account fee. How do I close my account? Closing an account is easy; just call our customer service representatives at 425.337.3647. We will need your property address, and either your closing date (sale) or your move out date (rental). If your Title Company requests an estimated utility bill, you will be sent a copy of our estimate. On the final bill, Washington state law requires us to provide an estimate of the final utility charges based on current reading and future closing date. There is a $10.00 charge for estimated utility bills, and a $35.00 final bill charge to cover the cost of staff to read the meter, prepare the estimate, and transmit the estimate to the requesting party. Why is the previous owner's balance on my bill? Washington State Law provides that water and sewer charges are liens on the property that was served. To assist buyers and sellers, and to remain in compliance with the State law, the District provides estimated utility bills and final utility bills on request. What is an estimated utility bill? An estimated utility bill is provided when the closing date is uncertain, or the closing date is beyond three days from the request. An estimated utility bill provides the current balance and an estimation based on the account's average daily consumption, plus fees and charges, up to the closing date. A per day estimate is also provided. Washington state law requires us to provide an estimate of the final utility charges based on current reading and future closing date. There is a $10.00 charge for estimated utility bills. What is a final utility bill? A final utility bill is provided when an account is closed. A reading of the meter is taken and a final utility bill is prepared. The charge for a final utility bill is $35.00 to cover our technician's visit to the property for a final meter reading. Washington state law requires us to provide an estimate of the final utility charges based on current reading and future closing date. There is a $35.00 final bill charge to cover the cost of staff to read the meter, prepare the estimate, and transmit the estimate to the requesting party. When can I expect to receive my utility bill? Most District customers are billed once every two months. Bills are mailed at the end of your billing month and are due 10 to 15 days later. Where do I mail my payment? Please mail your payment to: 15205 41st Ave SE, Bothell, WA 98012. When mailing your payment, please include your payment stub along with your check. If you use an online bill paying service, please ensure your current account number is included with your information. Your account number is located at the top of your bill. Why is my recent payment not reflected on my bill? Bills may be generated prior to receipt of your payment. If your payment is not reflected on your account, please call our customer service representatives at 425.337.3647 for assistance. What are your rates for utility service? Visit our About Your Bill page where you'll find a breakdown of the various utility rates for water, sewer, other services, and new connection fees. How can tenants or other third parties get copies of utility bills and other notices? Property owners can request that copies of utility bills and all notices be provided to tenants, property managers, and other third parties by submitting an Authorization for Copy of Statement form, found on our Forms page, under "For Customers." Will I get a notice before my service is disconnected? Customers typically get three mailed notices prior to a service being shut-off for nonpayment. The first notice is the customer's utility bill. The second notice is a courtesy "payment reminder" notice, which is typically mailed not more than sixteen days after the bill's due date. This notice will show both the amount due and the shut off date. The third notice is a shut-off notice typically mailed to the customer not more than forty-five days after the bill's due date. Accounts that are more than thirty days delinquent may be shut off according to RCW 57.08.081 (5). The actual date of shut off is printed on the reminder and shut off notices. Customers can contact the District at least one day prior to the shut-off date and make payment arrangements. How do I apply for Low Income Senior/Disabled Rates? Low income seniors and permanently disabled customers can receive utility rate discounts as described on this page of our website. To apply, go to our Forms page, look under the "For Customers" section, and click on the third bullet to download our "Low Income Senior Citizen and Disabled Persons Discount Form." Complete the form, and send it to us by postal mail, or you can deliver in person during business hours. I have a question about my bill, who do I contact? Please call our customer service representatives with any questions regarding your bill. We can be reached Monday through Friday, 8:00 a.m. to 4:30 p.m., except Federal Holidays, by calling 425.337.3647. I had a water leak, can I get my bill adjusted? District customers may apply for a leak adjustment credit once every five years. Go to our Forms page, look under the "For Customers" section, and click on the "Leak Adjustment Credit Application" form. Complete the form, and send it to us by postal mail, or you can deliver in person during business hours. Where is your service area? Click here to view the District's service area in Google Maps. How do I recognize legitimate SLWSD service technicians? All SLWSD field crew wear uniforms that identify them as employees, and carry employee identification cards. If you have questions regarding a staff contact or the identity of an employee, please call us. District employees will never ask you for a payment or payment information. For your protection, they are prohibited from accepting payments in the field. Does the District have a Night Deposit Box? A night deposit box is available for our customer's convenience at our main office building located at 15205 41st Ave SE, Bothell, WA 98012. Please do not place cash payments in the night deposit box. What is the conversion for cubic feet to gallons? One unit of water = one hundred cubic feet = 748.50 gallons of water. A customer that used 10 units of water would have consumed 7,485 gallons of water.

2022-2027 年学期 Choose your category and click on a link. Cant find the information you're seeking? Give us a call at (425) 337-3647 Leaky Toilets Leaky Faucets Irrigation Systems Winterization Checklist How to Thaw Frozen Pipes How to Shut Off Your Water What to do if a Pipe Breaks Leak Adjustment Credit Application ​ Leak Adjustment Estimate Calculator Identifying and Fixing Leaky Toilets Do you hear water running in your toilet, even when the tank is full? The fill valve may be faulty. Correcting this problem can save up to 50 gallons of water a day, saving you money on your water bill. Here's how to do it Is your toilet cycling on and off? Does it make an occasional hissing noise? The rubber flapper at the bottom of the tank is not seating properly, causing water to slowly drain from the tank. Adjusting or replacing the flapper will usually fix this problem. Here's how to do it If you're not sure whether your toilet is leaking, it's easy to check for a leak. Click on this link to learn more: How to Detect a Toilet Leak If you need to test your toilet for a leak, we have free non-toxic dye tablet tests (complete with instructions) available for pick-up at our office. Fixing Leaky Faucets A dripping faucet can cause your water bill to be unusually high. While they're usually easily noticed inside the home, outside faucets often go unchecked—because they're not something you see regularly. The same is true of garden hose nozzles, even in the off position, they will often have a slow leak. It's always best to turn off garden hoses at the faucet, rather than relying on the nozzle. Whether it's an inside or outside faucet that's leaking, check out these tips on how to Repair a Faucet Leak to get it fixed. Keeping Irrigation Systems in Check Next to a leaky toilet, your home, business, or school’s irrigation system is often the #1 culprit in high water bills. It's important to inspect and tune up your system at least once a year, using the guidelines below. For a more in-depth explanation of all irrigation systems and their proper tune-up steps, visit this website: http://www.irrigationtutorials.com/faq/tune-up.htm Spray-Type Sprinklers: ​ Remove the nozzle from each head and clean the screen with an old toothbrush. Turn on the sprinklers and look for partially blocked nozzles. If the fan-shaped spray of water is not even and uniform, a grain of sand is likely stuck in the nozzle. Use a plastic or wood tool (like a toothpick) rather than a metal knife blade, because nozzles are easy to scratch, and scratches can ruin the spray pattern. Even better, replace the nozzle. Using the adjustment screw on top of each nozzle, adjust the water direction. If the heads are creating a lot of mist, turn the screw clockwise. After adjusting, make sure the spray still goes all the way to the next sprinkler. Drip Irrigation Systems: ​ Turn on the water and inspect each drip or spray nozzle to locate and replace or repair any that have become dislodged, clogged, or been damaged by rodents. Check your timer regularly and adjust according to the season. At the end of the season, drain the system and store timers in the garage or another area of your home that won't drop below freezing. Rotor-Type Sprinklers: ​ Turn on each valve, one at a time, and carefully inspect your irrigation system. Look for wet spots that could indicate a leaking irrigation pipe. Repair any leaks. Replace the controller battery. Straighten any sprinkler heads that are leaning to the side (leaning heads create dry spots and waste water). Replace any broken or malfunctioning sprinklers with the same brand and model as the other sprinklers on the same valve circuit; note: most manufacturers use different flow rates in their sprinkler heads so it’s important to get the same brand and model. Winterization Checklist Shut Off Water Protect Your Pipes Disconnect and drain all garden hoses. Insulate exterior pipes and faucets with newspaper, rags, or insulating material, then cover with plastic and secure with string or wire. You can also use electric heat tape. Insulate interior pipes and faucets located in cold areas of your home (including unheated attics, basements, garages and crawl spaces) the same way as Step 2. Locate your home’s main water shut-off valve and test it prior to an emergency, so you can stop excessive water loss and flooding if a pipe breaks. If it's not easily turned by hand, use a wrench to turn it firmly—but gently—in a clockwise direction. Alternatively, you can turn off your water at the meter box by using a “Water Meter Valve Key” tool (shown below; costs roughly $15 at most hardware stores). ​ Locating Your Main Water Shut-Off Valve: ​ This valve is either round or shaped like a lever. It’s usually located in your basement, crawlspace, garage, or outdoor foundation, often near the front faucet. Turn or move it to the right to shut off the main water supply to your house. If you are having difficulties, just give us a call at (425) 337-3647. Additional Safety Measures If you have a yard sprinkler system, drain and blow out the system completely. On extra cold nights, open the doors of closets or cabinets that are located near water pipes on your home’s exterior walls. For maximum protection, apply caulk around incoming pipes, and close or block your home’s foundation vents during the coldest months (open them up once the threat of freezing has passed to prevent dry rot). ​ If you have a second home or cabin that is left unoccupied for several days (or longer)... ​ Turn off the main water shut-off valve. Turn off the electricity or gas to the water heater. If the house is going to be vacant for an extended length of time, the water heater should also be drained. Open and drain indoor and outdoor faucets. After the water is turned off, flush the toilet once to drain the tank but not the bowl. Leave the heat on at a minimum temperature to help keep pipes from freezing in the walls. Thaw Frozen Pipe How to Thaw a Frozen Pipe If you turn on a faucet and only a little trickle (or no water) comes out, your pipe is probably frozen. 1. Locate the suspected frozen area of the pipe—usually where pipes are up against exterior walls, or where your water service enters your home through the foundation. 2. Turn on the faucet closest to the suspected frozen area. This will allow water to flow through the pipe once the frozen area begins to melt, which will help more ice melt inside the pipe. 3. SLOWLY try to thaw the frozen section of pipe. Soak some old rags in hot water and wrap them around the pipe. When the wet rags cool, re-soak them in hot water and continue to apply until water begins to flow again. DO NOT... use an open flame such as a blowtorch, kerosene or propane heater, charcoal stove, candle, or cigarette lighter, as this can cause the water in the frozen pipe to boil and explode the pipe. Open flames also present a serious fire danger, as well as exposure to lethal carbon monoxide. What to Do if a Pipe Breaks IMMEDIATELY turn off the main water shut-off valve to minimize flooding and damage. If you’re unable to turn off your water, call us for help at (425) 337-3647. Our crews are very busy during freeze emergencies, so we may not be able to respond in time to prevent flooding damage...this is why it’s critical that you know the location of your main water shut-off valve (and how to turn it off). It’s also important to keep your water meter unobstructed for easy access. Remember, you are responsible for protecting and repairing the section of water pipes that run from the water meter, all the way into your home.

2022-2027 年学期 This is not a public disclosure request. Find the public disclosure request form here. To contact District Engineering, please complete the form below. First Name Last Name Email Phone Address Parcel Number Message: Submit We've received your message and will respond to you shortly!

2022-2027 年学期 Rate Discount Program for Low Income Seniors and Disabled Persons Silver Lake Water & Sewer District offers a discount program for low income seniors and disabled persons—with utility rates typically discounted 50% for water (base rate only) and 25% for sewer. ​ Specific Qualifications Include: Total household income does not exceed $75,000 per year Seniors are persons 61 years of age or older Disabled persons are currently receiving disability benefits from one or more of the following: – Supplemental Security Income (SSI) – Social Security Disability Insurance (SSDI) – Veteran Disability Compensation (VDC) – Non-Grant Medical Assistance (NGMA) – Permanent disability insurance benefits – State permanent disability benefits To apply, click here to go to our Forms page , and under the "For Customers" section, click on the third bullet link titled "Low Income Senior Citizen and Disabled Persons Discount Rate Application" to download the application form. Complete the form, and return it to us by postal mail, or in person during business hours. Other Assistance Programs 2-1-1 Washington - North Sound Region 1-800-223-8145 ​ This service connects people to the help they need most—from housing assistance and help with financial needs, to the nearest food bank—with the most comprehensive information on health and human services in the North Sound / Snohomish region. Low-Income Household Water Assistance Program (LIHWAP) 1-425-388-3880 This program is administered by the Multi-Service Center on behalf of the U.S. Department of Health and Human Services to provide funds to assist low-income households with water and wastewater (sewer) bills to restore and prevent disconnection of households water/wastewater services. ​ Snohomish County PUD (electricity) 1-425-783-1000 ​ PSE Home Energy Lifeline (natural gas) 1-888-225-5776 ​ Homage Assistance for low-income older adults and people with disabilities in Snohomish County Phone: 425-513-1900 Toll Free: 1-800-422-2024

2022-2027 年学期 Help Us Keep Your Water Safe with Cross Connection Control Keeping water safe is a two-way street. We rely on you, our customers, to be aware of any cross connection to the water system that you might have on your property, and to protect those connections with a Backflow Prevention Device to ensure the safety of our drinking water. What is a Cross Connection? A cross connection is a point in a plumbing system where it is possible for a non-potable substance to come into contact with the potable drinking water supply. For homeowners, these commonly include irrigation systems, private fire sprinkler systems, boiler systems, and pool or pond equipment. What is Backflow? ​ Backflow occurs when water or other substances flow in the opposite direction than intended—such as the water in an irrigation system flowing back towards the water source once it's turned off—which allows contaminants to enter the public water system or consumer's plumbing. A backflow incident occurs when biological, chemical, or physical contaminants enter the drinking water supply (under backflow conditions) via unprotected cross-connections. Backflow incidents may cause injury, illness, or death. What is Required to Keep Water Safe? ​ In our complex water system, everything is connected. Washington State Administrative Code (WAC 246-290-490 ) requires customers to install, maintain, and test Backflow Prevention assemblies (examples shown above) to keep pollutants and contaminants from entering the clean drinking water system and prevent backflow incidents. This same Code requires Silver Lake Water & Sewer District maintain a backflow prevention program, in which we send out annual reminder letters to customers with Backflow Prevention Devices when their device's annual test is due. What Are Your Responsibilities? If you have irrigation, fire sprinkler or other water-using systems, you will need to: Have a Backflow Prevention Device installed at the connection between your systems and the District's public water system; Have a state certified Backflow Assembly Test performed annually (see a link to a list of certified testers below); and The tester is required to send in your test report using our online portal: Tokay WebTest Portal . WebTest Portal WebTest Training Guide WebTest Training Video Additional District Resources Certified Backflow Assembly Tester List District Code regarding Cross Connection Control Brochure for Residential Irrigation Backflow Prevention Click Here to Schedule an Annual Water Truck Inspection Outside Resources American Backflow Prevention Association Western Washington Cross Connection Prevention Professionals Group City of Everett Public Works Brochures If you are an existing backflow customer, be sure your information is up to date for receiving reminders, and get your annual test scheduled in advance. If you have questions about your due date, or need a list of registered testers, or have any questions at all, please contact us: backflowtests@slwsd.com (425) 659-2304

2022-2027 年学期 This is not a public disclosure request. Find the public disclosure request form here. SLWSD is only able to provide: ​ Water and sewer as-builts within public right-of-ways or easements. Side sewer connections to buildings. ​ Please complete the form below: First Name Last Name Email Phone Address for the As-Built Request Parcel Number Type of As-Builts Needed (please select all that apply): Water & Sewer within right-of-way / easement Side Sewer Connection Other If "other", please specify with detailed information Submit We've received your message and will respond to you shortly!

2022-2027 年学期 Overview of the Permitting Process For a New Water Meter Submit a residential or commercial service connection application and pay the applicable District fees when invoiced. Additional costs, permitting, and/or contractor work may be required based on size, condition, and location of the existing service line between the water main in the street and the meter box. ​ If there is no existing water main / pipe, you will be required to apply for a Developer Extension Agreement. More information is available on the Developer Process page. For a New Sewer Connection The customer is responsible for the cost of hiring a contractor to install sewer lines and restore the area. This work may entail different components depending on the type of sewer infrastructure installed near the property. If unknown, contact Engineering for more information.​ If there is an existing sewer lateral/stub to the property line: The custom er must submit a residential or commercial service connection application , pay the applicable District fees when invoiced, and hire a contrac tor to install a side sewer that meets District standards. Upon completion, the District will inspect and approve the work. ​ ​ If there is no sewer lateral/stub, or no sewer main in front of the property: The customer must apply for a Developer Extension Agreement, and hire a contractor to install a lateral and /or new sewer main. More information is available on the Developer Process page. Water / Sewer Availability A letter of water and/or sewer availability is required for most building permits in the City of Mill Creek or Snohomish County. It is also the typical first step in the land development process. Please note on the application if the work involves an Accessory Dwelling Unit (ADU) or an adult family home. Please include any building or site plans that show the proposed work. Application for Water & Sewer Availability Response. Service Connection Applications For a new water meter, and/or new sewer connection to an existing stub on a residential property, use the Application for New or Modified Residential Water and/or Sewer Service form. ​ For a commercial service connection or irrigation service, use the Application for new or Modified Irrigation, Multi-Family / Commercial Water and/or Sewer Service form. Request As-Builts from the District Engineer Contact District Engineer

2022-2027 年学期 Five Ways to Pay Always include your full 10-digit account number on all methods of payment. NOTE: we do not accept credit cards or bank Electronic Funds Transfer (EFT) payments for new connection fees or other types of invoices from the District. View Rates and Fees AutoPay - Set Up or Cancellation District-Direct AutoP ay is provide d free of charge, and is for customers who want payment of th eir invoices to draw automatically from their bank account on the due date of the invoice. To sign up or cancel , please click here. Pay By Mail Include your account number on your check or money order and mail to: Silver Lak e Water & Sewer District PO Box 3784 Seattle, WA 98124 Deliver In Person (Office or Drop Box) Bring cash, check, money order, credit/debit card to our office during business hours (credit/debit card fee: $4.25); or place a check or money order (no cash) in the drop box in o ur parking lot at: 15205 41st Avenue SE Bothell, WA 98012 Pay By Phone Have your full 10-digit account number ready and call 1-844-956-1375 to use your credit/debit card, or bank Electronic Funds Transfer (E FT) to pay via our third party payment processo r, I nvoice Cloud. The fee for paying by ph one with a credit/debit card is $5.00; the fee for paying by phone using EFT is $ 3.60. Pay Now Online Have your full ten digit account number ready, and use your credit/debit card, or bank E lectronic Funds Transfer (EFT) to pay online via our third party payment processor, Invoice Cloud . The fee for using a credit/debit card is $4.25; the fee for using EFT is $2.85. Rates and Fees 2024 Sewer Rate Adjustments take effect in May Current Water & Sewer Rates Water Connection Fees Sewer Connection Fees - Alderwood Sewer Connection Fees - Everett Other Charges and Fees Comparison of Peer Agency Water and Sewer Rates 2021 Water and Sewer Rate Study by Katy Isaksen & Associates