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Silver Lake Water & Sewer District provides utility service to over 56,000 customers in the Bothell, Washington region since 1934. About Us Our Commissioners The District is governed by a publicly elected, three-member Board of Commissioners, consisting of a president, a vice president, and a secretary. The term of office is six years and the terms are staggered. Shauna Willner Commissioner Position #1 Term 2020–2025 Shauna Willner is a lifelong resident in this area and grew up in North Seattle. She is a Realtor with Windermere R.E., Northeast, Inc. and has enjoyed working with buyers and sellers since 2000 and enjoys helping people achieve their goals of homeownership. Prior to Real Estate, she had a banking/mortgage lending career with Phoenix Mortgage, Bay Mortgage and others. In 2012, she was elected for Fire Commissioner at Snohomish County Fire District 7 and served through 2017. She worked collaboratively to provide first-rate service to the district while balancing the budget and overseeing a successful merger which will lower costs and expand services to the community. She will ensure that facilities and equipment are maintained and upgraded, and will work collaboratively as a regional leader to ensure the District is obtaining the best contracted services. In addition to serving as President of the HOA where she presides, Shauna enjoys her two grown sons and three grandsons and is one lucky Grandma to live close by! John Warner Commissioner Position #2 Term 2022–2027 Mr. John Warner was appointed to the Board on December 24, 2019, following Commissioner Bill Anderson's resignation after 35 years of service to the District. He and his wife Kathy have made their home in the Silver Lake area for over 27 years. In 1964, John began his career in the planning and design of improvements to the state Highway System. In 1974, he began working with an engineering consulting firm as a Designer/Draftsman and eventually moved into a field inspection position, where he inspected the construction of roads, wastewater treatment plants, and sewer and water mains for many different municipalities and special purpose districts. Beginning in 1994, John became the lead inspector for the majority of the District's water and sewer construction projects including new plat water and sewer mains, pump station, reservoirs, and other municipal projects until he retired in 2011. John is a Lincoln High School (Seattle) graduate and has completed various college level courses in the fields of engineering, surveying, materials testing, and business. Anne Backstrom Commissioner Position #3 Term 2024–2029 Anne grew up in Everett, graduated from Everett High School, and continues to enjoy giving back to her community. Anne was elected to serve as our Commissioner in January 2006. She has held administrative and managerial positions throughout her career, including employment at Olympic View Water & Sewer District, and Customer Service Committee member for the Pacific Northwest Section of the American Water Works Association, and actively attends Washington Association of Sewer and Water District meetings and hopes to serve on future committees. Music is one of her many loves; she was formerly involved with a band who performed jazz and older pop songs. Her children are very involved in music as well. Both attended Cascade High School where her youngest son was in the marching band. Her eldest son is a pianist who sometimes joins Anne in singing the National Anthem at AquaSox games. Anne has been a Silver Lake Water & Sewer District customer since 2000 and has always considered Snohomish County her home. Board of Commissioners Meetings Silver Lake Water & Sewer District welcomes the public to attend and comment at our Board of Commissioners meetings, held on the second and fourth Thursdays of each month at 5:30 p.m. Currently, these meetings are being held in a hybrid format (in-person and virtually). Learn More

Silver Lake Water & Sewer District provides utility service to over 56,000 customers in the Bothell, Washington region since 1934. New Development District Codes District Standards District Forms Overview of the Process for Builders and Developers Developer Extension Phases, Submittals, and Fees Request As-Builts from the District Engineer Contact District Engineer View Current Projects

Silver Lake Water & Sewer District provides utility service to over 56,000 customers in the Bothell, Washington region since 1934. DIY Repairs Choose your category and click on a link. Cant find the information you're seeking? Give us a call at (425) 337-3647 Leaky Toilets Leaky Faucets Irrigation Systems Winterization Checklist How to Thaw Frozen Pipes How to Shut Off Your Water What to do if a Pipe Breaks Leak Adjustment Credit Application Leak Adjustment Estimate Calculator Identifying and Fixing Leaky Toilets Do you hear water running in your toilet, even when the tank is full? The fill valve may be faulty. Correcting this problem can save up to 50 gallons of water a day, saving you money on your water bill. Here's how to do it Is your toilet cycling on and off? Does it make an occasional hissing noise? The rubber flapper at the bottom of the tank is not seating properly, causing water to slowly drain from the tank. Adjusting or replacing the flapper will usually fix this problem. Here's how to do it If you're not sure whether your toilet is leaking, it's easy to check for a leak. Click on this link to learn more: How to Detect a Toilet Leak If you need to test your toilet for a leak, we have free non-toxic dye tablet tests (complete with instructions) available for pick-up at our office. Fixing Leaky Faucets A dripping faucet can cause your water bill to be unusually high. While they're usually easily noticed inside the home, outside faucets often go unchecked—because they're not something you see regularly. The same is true of garden hose nozzles, even in the off position, they will often have a slow leak. It's always best to turn off garden hoses at the faucet, rather than relying on the nozzle. Whether it's an inside or outside faucet that's leaking, check out these tips on how to Repair a Faucet Leak to get it fixed. Keeping Irrigation Systems in Check Next to a leaky toilet, your home, business, or school’s irrigation system is often the #1 culprit in high water bills. It's important to inspect and tune up your system at least once a year, using the guidelines below. For a more in-depth explanation of all irrigation systems and their proper tune-up steps, visit this website: http://www.irrigationtutorials.com/faq/tune-up.htm Spray-Type Sprinklers: Remove the nozzle from each head and clean the screen with an old toothbrush. Turn on the sprinklers and look for partially blocked nozzles. If the fan-shaped spray of water is not even and uniform, a grain of sand is likely stuck in the nozzle. Use a plastic or wood tool (like a toothpick) rather than a metal knife blade, because nozzles are easy to scratch, and scratches can ruin the spray pattern. Even better, replace the nozzle. Using the adjustment screw on top of each nozzle, adjust the water direction. If the heads are creating a lot of mist, turn the screw clockwise. After adjusting, make sure the spray still goes all the way to the next sprinkler. Drip Irrigation Systems: Turn on the water and inspect each drip or spray nozzle to locate and replace or repair any that have become dislodged, clogged, or been damaged by rodents. Check your timer regularly and adjust according to the season. At the end of the season, drain the system and store timers in the garage or another area of your home that won't drop below freezing. Rotor-Type Sprinklers: Turn on each valve, one at a time, and carefully inspect your irrigation system. Look for wet spots that could indicate a leaking irrigation pipe. Repair any leaks. Replace the controller battery. Straighten any sprinkler heads that are leaning to the side (leaning heads create dry spots and waste water). Replace any broken or malfunctioning sprinklers with the same brand and model as the other sprinklers on the same valve circuit; note: most manufacturers use different flow rates in their sprinkler heads so it’s important to get the same brand and model. Winterization Checklist Shut Off Water Protect Your Pipes Disconnect and drain all garden hoses. Insulate exterior pipes and faucets with newspaper, rags, or insulating material, then cover with plastic and secure with string or wire. You can also use electric heat tape. Insulate interior pipes and faucets located in cold areas of your home (including unheated attics, basements, garages and crawl spaces) the same way as Step 2. Locate your home’s main water shut-off valve and test it prior to an emergency, so you can stop excessive water loss and flooding if a pipe breaks. If it's not easily turned by hand, use a wrench to turn it firmly—but gently—in a clockwise direction. Alternatively, you can turn off your water at the meter box by using a “Water Meter Valve Key” tool (shown below; costs roughly $15 at most hardware stores). Locating Your Main Water Shut-Off Valve: This valve is either round or shaped like a lever. It’s usually located in your basement, crawlspace, garage, or outdoor foundation, often near the front faucet. Turn or move it to the right to shut off the main water supply to your house. If you are having difficulties, just give us a call at (425) 337-3647. Additional Safety Measures If you have a yard sprinkler system, drain and blow out the system completely. On extra cold nights, open the doors of closets or cabinets that are located near water pipes on your home’s exterior walls. For maximum protection, apply caulk around incoming pipes, and close or block your home’s foundation vents during the coldest months (open them up once the threat of freezing has passed to prevent dry rot). If you have a second home or cabin that is left unoccupied for several days (or longer)... Turn off the main water shut-off valve. Turn off the electricity or gas to the water heater. If the house is going to be vacant for an extended length of time, the water heater should also be drained. Open and drain indoor and outdoor faucets. After the water is turned off, flush the toilet once to drain the tank but not the bowl. Leave the heat on at a minimum temperature to help keep pipes from freezing in the walls. Thaw Frozen Pipe How to Thaw a Frozen Pipe If you turn on a faucet and only a little trickle (or no water) comes out, your pipe is probably frozen. 1. Locate the suspected frozen area of the pipe—usually where pipes are up against exterior walls, or where your water service enters your home through the foundation. 2. Turn on the faucet closest to the suspected frozen area. This will allow water to flow through the pipe once the frozen area begins to melt, which will help more ice melt inside the pipe. 3. SLOWLY try to thaw the frozen section of pipe. Soak some old rags in hot water and wrap them around the pipe. When the wet rags cool, re-soak them in hot water and continue to apply until water begins to flow again. DO NOT... use an open flame such as a blowtorch, kerosene or propane heater, charcoal stove, candle, or cigarette lighter, as this can cause the water in the frozen pipe to boil and explode the pipe. Open flames also present a serious fire danger, as well as exposure to lethal carbon monoxide. What to Do if a Pipe Breaks IMMEDIATELY turn off the main water shut-off valve to minimize flooding and damage. If you’re unable to turn off your water, call us for help at (425) 337-3647. Our crews are very busy during freeze emergencies, so we may not be able to respond in time to prevent flooding damage...this is why it’s critical that you know the location of your main water shut-off valve (and how to turn it off). It’s also important to keep your water meter unobstructed for easy access. Remember, you are responsible for protecting and repairing the section of water pipes that run from the water meter, all the way into your home.

Silver Lake Water & Sewer District provides utility service to over 56,000 customers in the Bothell, Washington region since 1934. Customer Assistance Programs Senior and Disabled Programs Other Assistance Programs Rate Discount Program for Low Income Seniors and Disabled Persons Silver Lake Water & Sewer District offers a discount program for low income seniors and disabled persons—with utility rates typically discounted 50% for water (base rate only) and 25% for sewer. Specific Qualifications Include: Total household income does not exceed $75,000 per year Seniors are persons 61 years of age or older Disabled persons are currently receiving disability benefits from one or more of the following: – Supplemental Security Income (SSI) – Social Security Disability Insurance (SSDI) – Veteran Disability Compensation (VDC) – Non-Grant Medical Assistance (NGMA) – Permanent disability insurance benefits – State permanent disability benefits To apply, click here to go to our Forms page , and under the "For Customers" section, click on the third bullet link titled "Low Income Senior Citizen and Disabled Persons Discount Rate Application" to download the application form. Complete the form, and return it to us by postal mail, or in person during business hours. Other Assistance Programs 2-1-1 Washington - North Sound Region 1-800-223-8145 This service connects people to the help they need most—from housing assistance and help with financial needs, to the nearest food bank—with the most comprehensive information on health and human services in the North Sound / Snohomish region. Snohomish County PUD (electricity) 1-425-783-1000 PSE Home Energy Lifeline (natural gas) 1-888-225-5773 Homage 1-425-513-1900 1-800-422-2024 Assistance for low-income older adults and people with disabilities in Snohomish County. St. Vincent DePaul (425) 355-3504 Helps meet the needs of low-income and homeless people in Snohomish County. Volunteers of America (360) 793-2400 or 211 A one-stop campus for communities in East Snohomish County offering services for people of all generations. Salvation Army - Everett Branch (425) 259-8129

Silver Lake Water & Sewer District provides utility service to over 56,000 customers in the Bothell, Washington region since 1934. Employment Opportunities Work for Silver Lake Water & Sewer District The Silver Lake Water & Sewer District is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race and color, religion and creed, national origin, sex, marital status, HIV, AIDS, and hepatitis C status, honorably discharged veteran or military status, age, disability, pregnancy and maternity, sexual orientation and gender identity, use of a guide dog or other service animal, genetic information or any other protected class status. Applicants with disabilities may be entitled to reasonable accommodation in the hiring process. Please contact SLWSD at (425) 337-3647 if you need assistance completing this application or to otherwise participate in the hiring process. Silver Lake Water & Sewer District only accepts applications for positions that are currently open, we do not accept unsolicited applications, and are unable to retain applications for future job opportunities. For positions that are advertised as open until filled, you may still submit an application after the posted "first review date" has passed. Current Job Opportunities Utility Worker - Apprentice Brochure | Job Description Application Form

Silver Lake Water & Sewer District provides utility service to over 56,000 customers in the Bothell, Washington region since 1934. Newsletter Archive Fall/Winter 2024 Spring/Summer 2024 Fall/Winter 2023 Spring/Summer 2023 Fall/Winter 2022 Spring/Summer 2022 Fall/Winter 2021 Spring/Summer 2021 Fall/Winter 2020 Spring/Summer 2020 Fall/Winter 2019 Spring/Summer 2019 Fall/Winter 2018

Silver Lake Water & Sewer District provides utility service to over 56,000 customers in the Bothell, Washington region since 1934. Resources Can't find the information you're seeking? Give us a call at (425) 337-3647 FAQs DIY Repair Tips Meeting Minutes Customer Assistance Programs Water Conservation Tips Water Quality Forms Backflow and Cross Connection Control Newsletters District Codes District Standards District Resolutions Comprehensive Water Plan Comprehensive Sewer Plan Interlocal Agreements Public Records

Silver Lake Water & Sewer District actively maintains and upgrades your water and sewer infrastructure, as reflected in these recent projects Current Projects Pioneer Trails Lift Station Replacement Scope – Replace an existing station with three submersible pumps, increased capacity, a new backup generator, and electrical control building. The existing 35-foot deep wet well will be converted to overflow storage. Total estimated project cost – $4.4 million Construction schedule – New lift station startup was in March 2025, final completion later this spring. Larimer 1 Lift Station Replacement Scope – Replace an existing station with submersible pumps, a new backup generator, and electrical control building. The existing wet well will be converted to overflow storage. Total estimated project cost – $4.5 million Construction schedule – Begin site work in April 2025, completion in 2026. Highlands East Lift Station Rehabilitation Scope – Rehabilitate an existing lift station to accommodate increased flow from new upstream developments. Scope includes replacement of motors and pumps, rehabilitating the wet well, new electrical controls and generator, and site improvements. Total estimated project cost – $3.25 million Construction schedule – Begin site work in January 2026

View and download forms for Customers, Developers, and Permitting Forms For Customers Authorization for Autopay Authorization for Copy of Statement Low Income Senior Citizen and Disabled Persons Discount Rate Application Claim for Damages Leak Adjustment Credit Application For Developers / Permits Application for Water - Sewer Service As-Built Requirements Availability Requests Developer Extension Application Developer Extension Agreement Developer Extension Assignment Form Developer Extension Plan Preparation Requirements General Notes Hydrant Water Meter Rental Agreement SLWSD Utility Easement Form

Silver Lake Water & Sewer District provides utility service to over 56,000 customers in the Bothell, Washington region since 1934. Frequently Asked Questions How can I tell if I have a water leak? Unexpected high water usage (and the resulting high water bills) may indicate a leak. To check for a leak yourself, make sure all the water is turned off at your house, and then check the “low flow indicator” on your water meter to see if it is moving. The low flow indicator is usually a small dial, red or black triangle, or blue snow flake, that spins when very small amounts of water move through the meter. If the indicator is moving, and every water faucet is turned off in your home, you may have a water leak. Some leaks are very small, so the indicator may move very slowly or intermittently. You can also call us to perform a leak check: we provide one free leak check a year by a District field technician. Who do I contact before I dig? Whether you're having a new fence or deck built, removing an old tree stump, planting or removing a tree or bush, or anything involving digging into the ground more than a few inches, please DIAL 811 to request a FREE underground utility location BEFORE you dig. You can also request this service online at their website: washington811.com. We may also be able to provide you an "As-Built" drawing of your sewer system upon request. Request As-Builts. Am I responsible to have my water or sewer lines repaired? Yes, customers are responsible for maintaining and repairing their private water and sewer systems. For water, this means the pipes that run between the water meter and your residence. For sewer, this typically means the pipes and junctions that run from the property line to your residence. Please call us if you have questions or need assistance. How do I turn off my water at the point of service? All customers can turn their water off at the water meter. Most customers can also turn their water off by using their home’s shut-off valve, which is typically located in their garage. How do I winterize my house fixtures? Visit our DIY Repairs page for our winterization checklist (and a lot of other helpful information as well!) How do I request field service or an inspection? If you want to request a field technician to respond to your property for service or an inspection, simply call our customer service representatives Monday through Friday, between the hours of 8:00 a.m. – 4:30 p.m. (except on Federal Holidays), at 425.337.3647. How do I open a new account? Opening an account is easy; just call our customer service representatives at 425.337.3647. We will need your property address, and either your closing date (sale) or your move in date (rental). If you are new property owners, we strongly recommend you request your Title Company obtain an estimated and final utility bill. There is a $10.00 new account fee. How do I close my account? Closing an account is easy; just call our customer service representatives at 425.337.3647. We will need your property address, and either your closing date (sale) or your move out date (rental). If your Title Company requests an estimated utility bill, you will be sent a copy of our estimate. On the final bill, Washington state law requires us to provide an estimate of the final utility charges based on current reading and future closing date. There is a $10.00 charge for estimated utility bills, and a $35.00 final bill charge to cover the cost of staff to read the meter, prepare the estimate, and transmit the estimate to the requesting party. Why is the previous owner's balance on my bill? Washington State Law provides that water and sewer charges are liens on the property that was served. To assist buyers and sellers, and to remain in compliance with the State law, the District provides estimated utility bills and final utility bills on request. What is an estimated utility bill? An estimated utility bill is provided when the closing date is uncertain, or the closing date is beyond three days from the request. An estimated utility bill provides the current balance and an estimation based on the account's average daily consumption, plus fees and charges, up to the closing date. A per day estimate is also provided. Washington state law requires us to provide an estimate of the final utility charges based on current reading and future closing date. There is a $10.00 charge for estimated utility bills. What is a final utility bill? A final utility bill is provided when an account is closed. A reading of the meter is taken and a final utility bill is prepared. The charge for a final utility bill is $35.00 to cover our technician's visit to the property for a final meter reading. Washington state law requires us to provide an estimate of the final utility charges based on current reading and future closing date. There is a $35.00 final bill charge to cover the cost of staff to read the meter, prepare the estimate, and transmit the estimate to the requesting party. When can I expect to receive my utility bill? Most District customers are billed once every two months. Bills are mailed at the end of your billing month and are due 10 to 15 days later. Where do I mail my payment? Please mail your payment to: 15205 41st Ave SE, Bothell, WA 98012. When mailing your payment, please include your payment stub along with your check. If you use an online bill paying service, please ensure your current account number is included with your information. Your account number is located at the top of your bill. Why is my recent payment not reflected on my bill? Bills may be generated prior to receipt of your payment. If your payment is not reflected on your account, please call our customer service representatives at 425.337.3647 for assistance. What are your rates for utility service? Visit our About Your Bill page where you'll find a breakdown of the various utility rates for water, sewer, other services, and new connection fees. How can tenants or other third parties get copies of utility bills and other notices? Property owners can request that copies of utility bills and all notices be provided to tenants, property managers, and other third parties by submitting an Authorization for Copy of Statement form, found on our Forms page, under "For Customers." Will I get a notice before my service is disconnected? Customers typically get three mailed notices prior to a service being shut-off for nonpayment. The first notice is the customer's utility bill. The second notice is a courtesy "payment reminder" notice, which is typically mailed not more than sixteen days after the bill's due date. This notice will show both the amount due and the shut off date. The third notice is a shut-off notice typically mailed to the customer not more than forty-five days after the bill's due date. Accounts that are more than thirty days delinquent may be shut off according to RCW 57.08.081 (5). The actual date of shut off is printed on the reminder and shut off notices. Customers can contact the District at least one day prior to the shut-off date and make payment arrangements. How do I apply for Low Income Senior/Disabled Rates? Low income seniors and permanently disabled customers can receive utility rate discounts as described on this page of our website. To apply, go to our Forms page, look under the "For Customers" section, and click on the third bullet to download our "Low Income Senior Citizen and Disabled Persons Discount Form." Complete the form, and send it to us by postal mail, or you can deliver in person during business hours. I have a question about my bill, who do I contact? Please call our customer service representatives with any questions regarding your bill. We can be reached Monday through Friday, 8:00 a.m. to 4:30 p.m., except Federal Holidays, by calling 425.337.3647. I had a water leak, can I get my bill adjusted? District customers may apply for a leak adjustment credit once every five years. Go to our Forms page, look under the "For Customers" section, and click on the "Leak Adjustment Credit Application" form. Complete the form, and send it to us by postal mail, or you can deliver in person during business hours. Where is your service area? Click here to view the District's service area in Google Maps. How do I recognize legitimate SLWSD service technicians? All SLWSD field crew wear uniforms that identify them as employees, and carry employee identification cards. If you have questions regarding a staff contact or the identity of an employee, please call us. District employees will never ask you for a payment or payment information. For your protection, they are prohibited from accepting payments in the field. Does the District have a Night Deposit Box? A night deposit box is available for our customer's convenience at our main office building located at 15205 41st Ave SE, Bothell, WA 98012. Please do not place cash payments in the night deposit box. What is the conversion for cubic feet to gallons? One unit of water = one hundred cubic feet = 748.50 gallons of water. A customer that used 10 units of water would have consumed 7,485 gallons of water.

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