Warning: Scammers Are Actively Targeting Washington Residents

The District has recently received several reports from customers of scammers targeting District customers by text and telephone calls. The District is warning customers about this increased phishing and scamming activity and also their increased level of sophistication.

Common techniques include claims that bills are delinquent; that special funding is available; or that personal information on a customer's account is incorrect or out of date. Scammers will often ask for immediate payment and sensitive personal or financial account information, often threatening immediate service disconnection.

If you receive a contact claiming to be from the District that raises doubt or concern, please call the District at 425-337-3647. The District's customer service representatives are here to help you with any questions. The District does not use an automated voice answer system to make or receive telephone calls.

Scammers have become more sophisticated and are now able to spoof the District's telephone number on caller ID, use fake District logos in emails, and or spam customers using District email addresses to make their scams seem more legitimate. Here are some tips on how customers can know that a call or visit from a District employee is official:

When In Doubt, Please Call the District at (425) 337-3647