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Contact Us Rate Discount Program for Low Income Seniors and Disabled Persons Silver Lake Water & Sewer District offers a discount program for low income seniors and disabled persons—with utility rates typically discounted 50% for water (base rate only) and 25% for sewer. ​ Specific Qualifications Include: Total household income does not exceed $75,000 per year Seniors are persons 61 years of age or older Disabled persons are currently receiving disability benefits from one or more of the following: – Supplemental Security Income (SSI) – Social Security Disability Insurance (SSDI) – Veteran Disability Compensation (VDC) – Non-Grant Medical Assistance (NGMA) – Permanent disability insurance benefits – State permanent disability benefits To apply, click here to go to our Forms page , and under the "For Customers" section, click on the third bullet link titled "Low Income Senior Citizen and Disabled Persons Discount Rate Application" to download the application form. Complete the form, and return it to us by postal mail, or in person during business hours. Other Assistance Programs 2-1-1 Washington - North Sound Region 1-800-223-8145 ​ This service connects people to the help they need most—from housing assistance and help with financial needs, to the nearest food bank—with the most comprehensive information on health and human services in the North Sound / Snohomish region. Low-Income Household Water Assistance Program (LIHWAP) 1-425-388-3880 This program is administered by the Multi-Service Center on behalf of the U.S. Department of Health and Human Services to provide funds to assist low-income households with water and wastewater (sewer) bills to restore and prevent disconnection of households water/wastewater services. ​ Snohomish County PUD (electricity) 1-425-783-1000 ​ PSE Home Energy Lifeline (natural gas) 1-888-225-5776 ​ Homage Assistance for low-income older adults and people with disabilities in Snohomish County Phone: 425-513-1900 Toll Free: 1-800-422-2024

Contact Us Five Ways to Pay Always include your full 10-digit account number on all methods of payment. NOTE: we do not accept credit cards or bank Electronic Funds Transfer (EFT) payments for new connection fees or other types of invoices from the District. View Rates and Fees AutoPay - Set Up or Cancellation District-Direct AutoP ay is provide d free of charge, and is for customers who want payment of th eir invoices to draw automatically from their bank account on the due date of the invoice. To sign up or cancel , please click here. Pay By Mail Include your account number on your check or money order and mail to: Silver Lak e Water & Sewer District PO Box 3784 Seattle, WA 98124 Deliver In Person (Office or Drop Box) Bring cash, check, money order, credit/debit card to our office during business hours (credit/debit card fee: $4.25); or place a check or money order (no cash) in the drop box in o ur parking lot at: 15205 41st Avenue SE Bothell, WA 98012 Pay By Phone Have your full 10-digit account number ready and call 1-844-956-1375 to use your credit/debit card, or bank Electronic Funds Transfer (E FT) to pay via our third party payment processo r, I nvoice Cloud. The fee for paying by ph one with a credit/debit card is $5.00; the fee for paying by phone using EFT is $ 3.60. Pay Now Online Have your full ten digit account number ready, and use your credit/debit card, or bank E lectronic Funds Transfer (EFT) to pay online via our third party payment processor, Invoice Cloud . The fee for using a credit/debit card is $4.25; the fee for using EFT is $2.85. Rates and Fees 2024 Sewer Rate Adjustments take effect in May Current Water & Sewer Rates Water Connection Fees Sewer Connection Fees - Alderwood Sewer Connection Fees - Everett Other Charges and Fees Comparison of Peer Agency Water and Sewer Rates 2021 Water and Sewer Rate Study by Katy Isaksen & Associates

Contact Us Requests for as-built drawings may be submitted directly to the District Engineer. A public records form is not required for processing these requests. Resolution 783 , adopted by the Silver Lake Water & Sewer District Board of Commissioners on October 10, 2019, defines the availability of District public records for public inspection and copying. Chapter 2.35 of the district code, contains procedures relating to inspection and copying of district records. Requesting Public Records Please download and complete this form to request access to public documents. Return the completed form to the District office. Charges for photocopies and electronic files are explained on the form. Previously approved Commissioner Meeting minutes from recent years can be found here .

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Contact Us 2021 15205 41st Avenue SE Bothell, WA 98012 (425) 337-3647 Hours Monday, Tuesday, Thursday, and Friday 8:00 AM - 4:30 PM Wednesdays 9:00 AM - 4:30 PM Closed Saturday, Sunday, and major holidays In Case of Emergency If you have a water or sewer emergency after hours, call our regular number, then press “1” to hold for an Emergency Operator. (425) 337-3647 Press 1 District staff are on call 24 hours a day, 7 days a week to assist you with water and sewer emergencies. Submit We've received your message and will respond to you shortly! Map

Contact Us Choose your category and click on a link. Cant find the information you're seeking? Give us a call at (425) 337-3647 Leaky Toilets Leaky Faucets Irrigation Systems Winterization Checklist How to Thaw Frozen Pipes How to Shut Off Your Water What to do if a Pipe Breaks Leak Adjustment Credit Application ​ Leak Adjustment Estimate Calculator Identifying and Fixing Leaky Toilets Do you hear water running in your toilet, even when the tank is full? The fill valve may be faulty. Correcting this problem can save up to 50 gallons of water a day, saving you money on your water bill. Here's how to do it Is your toilet cycling on and off? Does it make an occasional hissing noise? The rubber flapper at the bottom of the tank is not seating properly, causing water to slowly drain from the tank. Adjusting or replacing the flapper will usually fix this problem. Here's how to do it If you're not sure whether your toilet is leaking, it's easy to check for a leak. Click on this link to learn more: How to Detect a Toilet Leak If you need to test your toilet for a leak, we have free non-toxic dye tablet tests (complete with instructions) available for pick-up at our office. Fixing Leaky Faucets A dripping faucet can cause your water bill to be unusually high. While they're usually easily noticed inside the home, outside faucets often go unchecked—because they're not something you see regularly. The same is true of garden hose nozzles, even in the off position, they will often have a slow leak. It's always best to turn off garden hoses at the faucet, rather than relying on the nozzle. Whether it's an inside or outside faucet that's leaking, check out these tips on how to Repair a Faucet Leak to get it fixed. Keeping Irrigation Systems in Check Next to a leaky toilet, your home, business, or school’s irrigation system is often the #1 culprit in high water bills. It's important to inspect and tune up your system at least once a year, using the guidelines below. For a more in-depth explanation of all irrigation systems and their proper tune-up steps, visit this website: http://www.irrigationtutorials.com/faq/tune-up.htm Spray-Type Sprinklers: ​ Remove the nozzle from each head and clean the screen with an old toothbrush. Turn on the sprinklers and look for partially blocked nozzles. If the fan-shaped spray of water is not even and uniform, a grain of sand is likely stuck in the nozzle. Use a plastic or wood tool (like a toothpick) rather than a metal knife blade, because nozzles are easy to scratch, and scratches can ruin the spray pattern. Even better, replace the nozzle. Using the adjustment screw on top of each nozzle, adjust the water direction. If the heads are creating a lot of mist, turn the screw clockwise. After adjusting, make sure the spray still goes all the way to the next sprinkler. Drip Irrigation Systems: ​ Turn on the water and inspect each drip or spray nozzle to locate and replace or repair any that have become dislodged, clogged, or been damaged by rodents. Check your timer regularly and adjust according to the season. At the end of the season, drain the system and store timers in the garage or another area of your home that won't drop below freezing. Rotor-Type Sprinklers: ​ Turn on each valve, one at a time, and carefully inspect your irrigation system. Look for wet spots that could indicate a leaking irrigation pipe. Repair any leaks. Replace the controller battery. Straighten any sprinkler heads that are leaning to the side (leaning heads create dry spots and waste water). Replace any broken or malfunctioning sprinklers with the same brand and model as the other sprinklers on the same valve circuit; note: most manufacturers use different flow rates in their sprinkler heads so it’s important to get the same brand and model. Winterization Checklist Shut Off Water Protect Your Pipes Disconnect and drain all garden hoses. Insulate exterior pipes and faucets with newspaper, rags, or insulating material, then cover with plastic and secure with string or wire. You can also use electric heat tape. Insulate interior pipes and faucets located in cold areas of your home (including unheated attics, basements, garages and crawl spaces) the same way as Step 2. Locate your home’s main water shut-off valve and test it prior to an emergency, so you can stop excessive water loss and flooding if a pipe breaks. If it's not easily turned by hand, use a wrench to turn it firmly—but gently—in a clockwise direction. Alternatively, you can turn off your water at the meter box by using a “Water Meter Valve Key” tool (shown below; costs roughly $15 at most hardware stores). ​ Locating Your Main Water Shut-Off Valve: ​ This valve is either round or shaped like a lever. It’s usually located in your basement, crawlspace, garage, or outdoor foundation, often near the front faucet. Turn or move it to the right to shut off the main water supply to your house. If you are having difficulties, just give us a call at (425) 337-3647. Additional Safety Measures If you have a yard sprinkler system, drain and blow out the system completely. On extra cold nights, open the doors of closets or cabinets that are located near water pipes on your home’s exterior walls. For maximum protection, apply caulk around incoming pipes, and close or block your home’s foundation vents during the coldest months (open them up once the threat of freezing has passed to prevent dry rot). ​ If you have a second home or cabin that is left unoccupied for several days (or longer)... ​ Turn off the main water shut-off valve. Turn off the electricity or gas to the water heater. If the house is going to be vacant for an extended length of time, the water heater should also be drained. Open and drain indoor and outdoor faucets. After the water is turned off, flush the toilet once to drain the tank but not the bowl. Leave the heat on at a minimum temperature to help keep pipes from freezing in the walls. Thaw Frozen Pipe How to Thaw a Frozen Pipe If you turn on a faucet and only a little trickle (or no water) comes out, your pipe is probably frozen. 1. Locate the suspected frozen area of the pipe—usually where pipes are up against exterior walls, or where your water service enters your home through the foundation. 2. Turn on the faucet closest to the suspected frozen area. This will allow water to flow through the pipe once the frozen area begins to melt, which will help more ice melt inside the pipe. 3. SLOWLY try to thaw the frozen section of pipe. Soak some old rags in hot water and wrap them around the pipe. When the wet rags cool, re-soak them in hot water and continue to apply until water begins to flow again. DO NOT... use an open flame such as a blowtorch, kerosene or propane heater, charcoal stove, candle, or cigarette lighter, as this can cause the water in the frozen pipe to boil and explode the pipe. Open flames also present a serious fire danger, as well as exposure to lethal carbon monoxide. What to Do if a Pipe Breaks IMMEDIATELY turn off the main water shut-off valve to minimize flooding and damage. If you’re unable to turn off your water, call us for help at (425) 337-3647. Our crews are very busy during freeze emergencies, so we may not be able to respond in time to prevent flooding damage...this is why it’s critical that you know the location of your main water shut-off valve (and how to turn it off). It’s also important to keep your water meter unobstructed for easy access. Remember, you are responsible for protecting and repairing the section of water pipes that run from the water meter, all the way into your home.

Contact Us District Codes District Standards District Forms Overview of the Process for Builders and Developers Developer Extension Phases, Submittals, and Fees Request As-Builts from the District Engineer Contact District Engineer Projects Out for Bid The District currently has no projects out for bid Invitation for Bid: Reservoir No. 4 Roof Recoating Bids due by 10:00 am on Wednesday April 10th, 2024 The work to be performed for this project consists of surface preparation and re-coating of the roof and appurtenances of the District’s Reservoir No. 4, as well as pressure washing the side shell of the reservoir. The project site street address is 2210 132nd St SE, Mill Creek, WA 98012. ​ Bid opening date has been changed to April 10th, 2024. ​ Invitation to Bid, General Specifications, and Bid Form Addendum No. 1 Addendum No. 2 View Current Projects

Contact Us Overview of the Permitting Process For a New Water Meter Submit a residential or commercial service connection application and pay the applicable District fees when invoiced. Additional costs, permitting, and/or contractor work may be required based on size, condition, and location of the existing service line between the water main in the street and the meter box. ​ If there is no existing water main / pipe, you will be required to apply for a Developer Extension Agreement. More information is available on the Developer Process page. For a New Sewer Connection The customer is responsible for the cost of hiring a contractor to install sewer lines and restore the area. This work may entail different components depending on the type of sewer infrastructure installed near the property. If unknown, contact Engineering for more information.​ If there is an existing sewer lateral/stub to the property line: The custom er must submit a residential or commercial service connection application , pay the applicable District fees when invoiced, and hire a contrac tor to install a side sewer that meets District standards. Upon completion, the District will inspect and approve the work. ​ ​ If there is no sewer lateral/stub, or no sewer main in front of the property: The customer must apply for a Developer Extension Agreement, and hire a contractor to install a lateral and /or new sewer main. More information is available on the Developer Process page. Water / Sewer Availability A letter of water and/or sewer availability is required for most building permits in the City of Mill Creek or Snohomish County. It is also the typical first step in the land development process. Please note on the application if the work involves an Accessory Dwelling Unit (ADU) or an adult family home. Please include any building or site plans that show the proposed work. Application for Water & Sewer Availability Response. Service Connection Applications For a new water meter, and/or new sewer connection to an existing stub on a residential property, use the Application for New or Modified Residential Water and/or Sewer Service form. ​ For a commercial service connection or irrigation service, use the Application for new or Modified Irrigation, Multi-Family / Commercial Water and/or Sewer Service form. Request As-Builts from the District Engineer Contact District Engineer

Contact Us This is not a public disclosure request. Find the public disclosure request form here. SLWSD is only able to provide: ​ Water and sewer as-builts within public right-of-ways or easements. Side sewer connections to buildings. ​ Please complete the form below: First Name Last Name Email Phone Address for the As-Built Request Parcel Number Type of As-Builts Needed (please select all that apply): Water & Sewer within right-of-way / easement Side Sewer Connection Other If "other", please specify with detailed information Submit We've received your message and will respond to you shortly!

Contact Us Help Us Keep Your Water Safe with Cross Connection Control Keeping water safe is a two-way street. We rely on you, our customers, to be aware of any cross connection to the water system that you might have on your property, and to protect those connections with a Backflow Prevention Device to ensure the safety of our drinking water. What is a Cross Connection? A cross connection is a point in a plumbing system where it is possible for a non-potable substance to come into contact with the potable drinking water supply. For homeowners, these commonly include irrigation systems, private fire sprinkler systems, boiler systems, and pool or pond equipment. What is Backflow? ​ Backflow occurs when water or other substances flow in the opposite direction than intended—such as the water in an irrigation system flowing back towards the water source once it's turned off—which allows contaminants to enter the public water system or consumer's plumbing. A backflow incident occurs when biological, chemical, or physical contaminants enter the drinking water supply (under backflow conditions) via unprotected cross-connections. Backflow incidents may cause injury, illness, or death. What is Required to Keep Water Safe? ​ In our complex water system, everything is connected. Washington State Administrative Code (WAC 246-290-490 ) requires customers to install, maintain, and test Backflow Prevention assemblies (examples shown above) to keep pollutants and contaminants from entering the clean drinking water system and prevent backflow incidents. This same Code requires Silver Lake Water & Sewer District maintain a backflow prevention program, in which we send out annual reminder letters to customers with Backflow Prevention Devices when their device's annual test is due. What Are Your Responsibilities? If you have irrigation, fire sprinkler or other water-using systems, you will need to: Have a Backflow Prevention Device installed at the connection between your systems and the District's public water system; Have a state certified Backflow Assembly Test performed annually (see a link to a list of certified testers below); and The tester is required to send in your test report using our online portal: Tokay WebTest Portal . WebTest Portal WebTest Training Guide WebTest Training Video Additional District Resources Certified Backflow Assembly Tester List District Code regarding Cross Connection Control Brochure for Residential Irrigation Backflow Prevention Click Here to Schedule an Annual Water Truck Inspection Outside Resources American Backflow Prevention Association Western Washington Cross Connection Prevention Professionals Group City of Everett Public Works Brochures If you are an existing backflow customer, be sure your information is up to date for receiving reminders, and get your annual test scheduled in advance. If you have questions about your due date, or need a list of registered testers, or have any questions at all, please contact us: backflowtests@slwsd.com (425) 659-2304